Return and Exchange

Shipping & Delivery

Shipping Cost

• Free shipping on all orders over EGP 1,899 across all governorates in Egypt.

• Shipping fees for orders under EGP 1,899 vary depending on the governorate.

Delivery Time

• Standard delivery: 2–3 business days for all governorates.

• Orders are processed within 24 hours of placing the order.

• Delivery times may vary during peak seasons or official holidays.

Shipping Coverage

• We deliver to all governorates across Egypt.

Important Notes

• Delivery times are estimated and may vary depending on location and circumstances.

• Please ensure that your shipping address and contact information are accurate.

• Someone must be available to receive the order at the delivery address.

• For any shipping inquiries, please contact customer service.

---

Exchange & Return Policy

How to Exchange a Product?

Please visit the following link:
(The return/exchange link will be added here)

Exchange Steps:

1. Enter the phone number or email used to place the order.

2. Enter the order number.

3. Once your order appears, select the items you wish to exchange or return.

4. If you want to exchange, choose Exchange.

5. If you want a refund, choose Refund.

6. In case of exchange, place a new order and make sure to write in the notes section of the shopping cart (“Special instructions for the seller”) that this order is an exchange. Otherwise, the order will be shipped without collecting the item you want to exchange.

7. Before exchanging, make sure the product is in good condition and eligible for exchange.

Exchange & Return Policy:

• Exchange or return is allowed within 14 days from the date of delivery.

• Exchange or return is not allowed for:

• Underwear

• Towels

• Leggings

• Women’s bermuda shorts

• Thermal underwear sets

• And similar items

• Products purchased during promotions cannot be exchanged or returned except in cases of manufacturing defects.

• Orders paid through ValU cannot be refunded (they can only be exchanged for items of the same value).

Important Note:

The company covers shipping costs only in case of sending an incorrect product. Otherwise, the customer bears the shipping costs for exchanges or returns.

⚠️ Important Notice:

If the order is received with missing or damaged items, please report within a maximum of 48 hours so that an investigation can be opened with the relevant shipping companies. After that period, the company will not be responsible for any damages or missing items.